About Accommodation

What time is check-in/check-out?

Check-in: 4:00PM – 0:00AM / Check-out: before 11:00AM

*Please be sure to check the information on your reservation plan,
as check-in and check-out times may be specified differently for each plan.
*Please contact us in advance if your expected arrival is later than 24:00.
*You can use the common areas even before check-in.

Can I check in early or check out late?

【Early check-in】
Early check-in is not guaranteed, as it depends on the situation on the day of check-in.
We can store your luggage at the front desk before check-in.

【Late check-out】
Late check-out is available up until 13:00 for a fee.
Please note that this service is subject to room availability.
Standard Rooms: 1,000 yen per hour

Can I leave my luggage before check-in/after check-out?

You can leave your luggage free of charge both before check-in
and after check-out during front desk opening hours (7:00~24:00).

What is the cleaning policy during my stay?

For environmental reasons, we only accept requests for cleaning from guests staying for 3 nights or more.
Please contact the front desk by 22:00 the day before to request cleaning.
Please leave your trash cans outside your room by 11:00 on the day of your stay, and we can collect them.
Towel change is available at the front desk.

What amenities are provided?

Toothbrush / skincare set / razor / hairbrush / slippers / shampoo /
conditioner / body soap / hand soap / bath towel / face towel /
bath mat and pajamas are provided in guest rooms.
Free rental items (Japanese yukata / iron / ironing board / adapter / battery charger /
shoe dryer / humidifier / air purifier / extension cord / umbrella / scale / kettle / clothesline / table lamp) are available.
Please note that the number of these items is limited.

Do you have Internet access?

Free Wi-Fi is available throughout the hotel.

Smoking in the hotel

Smoking is prohibited in all rooms.
Failure to comply will result in a 30,000-yen penalty fee.
Smoking areas are located near the entrance on the first floor.

Is there a curfew?

There is no curfew, but for security reasons,
the entrance is automatically locked after 24:00 until 6:30 the next morning.
When you return to the building, you can unlock the door by tapping your room key on the sensor at the entrance.

Are wheelchair-accessible rooms available?

The toilets and showers in the guest rooms are not wheelchair accessible.
Accessible bathrooms are located on the first basement floor and accessible toilets are located on the ninth floor.
If you contact us in advance, we will arrange for you to stay in a room that is closer to the accessible restroom.
Wheelchair-accessible rooms are also available in the Hideout Suites. Please inquire for details.

How can I invite a friend who is not staying at the hotel to my room?

Please use the common space for meeting with people who are not staying at the hotel. (8:00AM – 8:00PM)

About Reservations

Cancellation Policy

-Up to 3 days prior to check-in: No cancellation fee
-2 days prior to the day of arrival or no-show: 100% of the total room charge
*Please note that the cancellation policy may differ depending on the reservation site or plan.

In addition, for groups the following cancellation fees apply:
・Standard Rooms: Reservations of 10 or more persons
・Hideout Suites: Reservations of 5 or more rooms
– Up to 15 days prior to check-in: No cancellation fee
– 14 days to 8 days prior: 20% of the total room charge
– 7 days to 3 days prior: 50% of the total room charge
– 2 days prior to the day of arrival or no-show: 100% of the total room charge

Kyoto City Accommodation Tax

An accommodation tax has been introduced by Kyoto City ordinance.
Please be advised that you will be charged the accommodation tax based on the room rate.

The following accommodation taxes apply based on the room rate per person per night:
-The room rate is less than 20,000 yen: 200 yen (per person per night)
-The room rate is 20,000 yen or more but less than 50,000 yen: 500 yen (per person per night)
-The room rate is more than 50,000 yen: 1,000 yen (per person per night)

*The room tax is not included in the room rate displayed at the time of reservation,
and must be paid upon arrival.

Can minors stay?

Yes, minors are welcome to stay at the hotel.
However, if you are under 18 years old, you will need to present a parental consent form.
The consent form can be downloaded here.

What is the accommodation policy for children?

Please include children of all ages as adults in your reservation.

Do you have a waiting list?

We unfortunately do not have a waiting list.
If someone cancels their reservation, it will be automatically reflected on our website,
so we recommend that you visit our website regularly.

About Hotel Services

May I bring books from the bookshelves in the common areas to my room?

No. Please do not bring unpurchased books outside the common area, into your room
or the kitchen area on the basement floor.

Is there a laundromat?

There are four washing machines and four dryers in the laundromat.
The washing machines charge 200 yen per time (detergent is automatically added)
and the dryers charge 100 yen per 10 minutes.
The laundromat is available 24 hours a day.

Is there a parking lot or bicycle parking lot?

We are sorry that there is no car parking or bicycle parking available at the hotel.
We do not offer any discounts on parking fees either.

Is there a telephone in the guest room?

There is no telephone in the guestrooms.
If you would like to contact the front desk, please add our LINE account on the LINE App.

Can I send a parcel or suitcase by courier in advance?

Please send your parcel or suitcase to the hotel,
indicating the date of your stay and the name of the person who made the reservation.
Please read the following instructions before sending.
*Please inform us in advance of the expected arrival date of your luggage and your check-in date.
*We will receive your luggage from 2 days prior to your check-in date until the day of check-out.
For luggage received less than 3 days prior to check-in or from the day after check-out,
an additional storage fee of 600 yen/day will be charged.
We do not accept payment on delivery.
We do not provide luggage delivery service to your room. Please come to the front desk to pick up your luggage.